FAQ

COVID 19 Guidelines / Restrictions

We are following all orders provided by the Public Health Officers. We kindly ask everyone that steps foot into our facility to use a Face Mask / Face Covering while following social distancing rules of 2 meters (6 feet) apart for everyone’s safety including our staff and other customers. Upon entering you will be asked to provide personal information for Contact Tracing purposes. If you have come in contact with anyone who has been exposed to COVID-19, have symptoms of COVID-19 or have left Canada within the past 14 days; you will unfortunately be turned away. If you are interested in purchasing a product but unable to come in, feel free to contact us via email or calling in.

COVID 19 Response Times / Orders

Due to COVID-19 many of our suppliers have slowed down their staff, productions and some products may be out of stock and possibly have longer wait times than usual. There are many factors including manufacturing, increased demand, and COVID-19 Regulations in the manufacturing countries. If you are interested in knowing stock / availability or waiting times for a product, please contact us. We will do our best to provide you with a rough estimated time frame.

Store Hours & Location

We are located at Unit 100 – 3600 Viking Way, Richmond, British Columbia, Canada, V6V 1N6. Our Hours are Monday to Saturday 11:00AM to 7:00PM. Closed on Sundays.

How can I check the status of my order?

Feel free to call or email us to follow up with your order. A sales staff will be able to help you look into your order.

Why is my Tracking Information unavailable?

A Shipping Tracking Number may need some time to update once the package is picked up by the courier. Please be patient, if there is no update within 48 hours of receiving your tracking number please contact us and we can look into this for you.

Do you ship international?

Yes! Please contact us for shipping quotes if you are located outside of Canada. All payments outside of Canada will be charged in USD.

My package arrived damaged

Please contact us soon as possible and notify a staff at Yume Sports. We will do our best to resolve any issues. We do our best to repackage fragile items with more packing materials to ensure the product arrives to you safely.

Can I purchase & pickup products locally?

Yes! Upon placing an order, please let us know you would like to pick up the products locally!

What are the forms of payment to purchase products?

We accept Cash, Debit, Email Transfer, Credit Card and PayPal.

Is the product in stock?

All products are subject to availability. In the event that the product is not in stock, we will contact you immediately and inform you when it will be available for shipping. Please bare with us in the event of any delays due to circumstances beyond our control. We will do our best to deliver the product at the earliest.

I am unsure if this is compatible with my vehicle.

If you are unsure if the part you are looking for fits your vehicle please give us a call or an email and we will do our best to support you and find the correct part that fits your vehicle!

I don’t see a product on your website can you get it? 

Contact us and we will look into it! If you have a part or product you are unable to find, we can do our best to source you that part or product you cannot find anywhere else! We are always willing to take the extra step to take care of our customers!

Cancelling an order

Please go to Shipping & Returns Policy

What is the return policy?

Please go to Shipping & Returns Policy